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Refund / Return Policy
- Returns/refunds are not acceptedAll sold goods, including but not limited to fishing rods, fishing lines, bait, fishing hooks, etc., are deemed to have been inspected and accepted upon signature due to their involvement in hygiene and usage safety.
Customized or personalized products: such as engraved fishing rods, customized fishing gear sets, etc., are not eligible for return or exchange as they cannot be resold.
Special Offer/Clearance items: Items clearly marked as “Special Offer” are non-returnable and non-exchangeable. - Exceptional circumstances (Contact customer service required)
If the goods you receive have any of the following problems, please provide photo/video evidence to email [anthropoen@fishtankmalls.com] within 48 hours after signing for receipt, we will verify and handle it:
Transportation damage: Obvious damage to the outer packaging or functional impairment of the product (a logistics receipt certificate must be provided).
Wrong delivery/missed delivery: The product does not match the order (a full unboxing video must be provided). - Processing procedure
For orders that fall under exceptional circumstances, we may offer re-delivery or partial refund. The specific plan will be determined through consultation with our customer service.
For goods returned without the confirmation of customer service, this website reserves the right to reject them without bearing any costs. - Precautions
Please confirm the product model, size, color and other information before placing an order. If you have any questions, please contact customer service for consultation.
This policy does not apply to non-quality issues such as customer’s wrong purchase or subjective dislike. - Contact Information
For assistance, please email [anthropoen@fishtankmalls.com]
